Following is a list of error messages and corresponding actions that need to be undertaken for "Co-Sell with AWS" workflow:
| S.No. | Error Message from ACE | Action Required by Partner |
| Required Information Missing | ||
| 1 | Missing Required Field: "Other Need" field is required when Partner Primary Need From AWS ="Other" | Update Partner 'Primary Need From AWS = Other' field value from 'Other' to a different value. |
| 2 | Missing Required Field: Closed Lost Reason is required when closing the opportunity | Update the Closed Lost Reason field value. |
| 3 | Missing Required Field: Estimated AWS Monthly Recurring Revenue cannot be blank or 0 | Estimate AWS Monthly Recurring Revenue should be non-zero, valid positive value. |
| 4 | Missing Required Field: Project description must have minimum of 50 characters | Update the Project Description to be a minimum of 50 characters. |
| 5 | Missing Required Field: State is required when Country is United States | Need to specify Customer State. |
| 6 | Required: Country | Need to specify Customer Country. |
| 7 | Required: Industry Vertical | Need to specify Industry Vertical. |
| 8 | Required: Postal Code | Need to specify Customer Postal Code. |
| 9 | Required: Project Description/Business Need | Need to specify the Opportunity Description. |
| 10 | Delivery Model is required. | Need to specify Delivery Model. |
| 11 | Contract Vehicle is required for opportunities for this industry. | Provide value for the Contract Vehicle field. |
| 12 | RFx/Public Tender Solicitation No is required when 'Education' or 'Government' industry vertical is selected. | Need to specify the RFx/Public Tender Solicitation No value. |
| Invalid Data Value | ||
| 1 | Account Id must be 12 numerical digits | Update the Account Id to be a valid 12-digit value. |
| 2 | Additional Comments: data value too large (max length=255) | Additional Comments are too long. Reduce them to be within 255 characters. |
| 3 | Next Step: data value too large: (max length=255) | 'Next Step' is too long. Reduce it to be within 255 characters. |
| 4 | Contract End Date cannot be earlier than Contract Start Date. | Update the Contract End Date to be later than the Contract Start Date. |
| 5 | Customer Website/Domain cannot be the same as Partner Account Website/Domain | The Customer Website/Domain needs to be different from the Partner Account Website/Domain. |
| 6 | Invalid Data: Customer Website should be a valid Domain | The Customer Website Domain should be updated to a valid Domain name. |
| 7 | Validation Error: Value is required. Use Case | Need to specify the Use Case. |
| 8 | Invalid Data: Select from the predefined use case list | Use Case value is invalid. It needs to be one of the valid values. |
| 9 | Duplicate Record: Duplicate record being uploaded in submitted file | The same referral is being sent twice. Please inform WorkSpan support. |
| 10 | Duplicate Record: Matching opportunity already exist under this account: | Duplicate Referral as AWS already has a similar referral. Provide a unique value and try again. |
| 11 | This is a duplicate request. Duplicate ID : Oxxxxxxxx (APN CRM ID) | Duplicate Referral as AWS already has a similar referral. |
| 12 | Invalid Data: Target Close Date should be a future date | Update the Target Close Date to a future date. |
| 13 | Marketing Development Funds Used is required when Is Opportunity from Marketing Activity is Yes. | Update 'Marketing Development Funds Used' field value. |
| Address Related Validations | ||
| 1 | The postal code is invalid for country Australia, Australia postal code must be in 9999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 2 | The postal code is invalid for country Canada, Canada postal code must be in A9A 9A9 or A9A9A9 format. | Provide a valid Postal Code for the selected Customer Country. |
| 3 | The postal code is invalid for country Colombia, Colombia postal code must be in 999999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 4 | The postal code is invalid for country Finland, Finland postal code must be in 99999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 5 | The postal code is invalid for country Germany, Germany postal code must be in 99999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 6 | The postal code is invalid for country Germany, Germany postal code must be in 99999 format.,Required: Industry Vertical | Provide a valid Postal Code for the selected Customer Country. |
| 7 | The postal code is invalid for country Hong Kong, Hong Kong postal code must be in 0 OR 999077 format. | Provide a valid Postal Code for the selected Customer Country. |
| 8 | The postal code is invalid for country India, India postal code must be in 999999 OR 999 999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 9 | The postal code is invalid for country Ireland, Ireland postal code must be in A99 9A9A or A999A9A format. | Provide a valid Postal Code for the selected Customer Country. |
| 10 | The postal code is invalid for country Israel, Israel postal code must be in 99999 OR 9999999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 11 | The postal code is invalid for country Japan, Japan postal code must be in 9999999 OR 999-9999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 12 | The postal code is invalid for country Kenya, Kenya postal code must be in 99999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 13 | The postal code is invalid for country Korea, Korea postal code must be in 99999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 14 | The postal code is invalid for country Malaysia, Malaysia postal code must be in 99999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 15 | The postal code is invalid for country Netherlands, Netherlands postal code must be in 9999 AC or 9999AC format. | Provide a valid Postal Code for the selected Customer Country. |
| 16 | The postal code is invalid for country Philippines, Philippines postal code must be in 9999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 17 | The postal code is invalid for country Poland, Poland postal code must be in 99-999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 18 | The postal code is invalid for country Romania, Romania postal code must be in 999999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 19 | The postal code is invalid for country Singapore, Singapore postal code must be in 999999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 20 | The postal code is invalid for country Singapore, Singapore postal code must be in 999999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 21 | The postal code is invalid for country Switzerland, Switzerland postal code must be in 9999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 22 | The postal code is invalid for country Taiwan, Taiwan postal code must be in 99999 format. | Provide a valid Postal Code e for the selected Customer Country. |
| 23 | The postal code is invalid for country United Kingdom, United Kingdom postal code must be in A(A)N(A/N)NAA OR A(A)N(A/N) NAA format. | Provide a valid Postal Code for the selected Customer Country. |
| 24 | The postal code is invalid for country United States, United States postal code must be in 99999 OR 99999-9999 format. | Provide a valid Postal Code for the selected Customer Country. |
| 25 | The postal code is invalid for country Viet Nam, Viet Nam postal code must be in 999999 format. | Provide a valid Postal Code for the selected Customer Country. |
| Business Process Related Errors | ||
| 1 | Opportunity is not accepted, Hence cannot be updated | System error. Please inform WorkSpan support. |
| 2 | Opportunity not Approved | No action is required. |
| 3 | Record is not editable. | System error. Please inform WorkSpan support. |
| 4 | Record not found with Id : xxxxxxxxxxxxx | System error. Please inform WorkSpan support. |
| 5 | Changes are not allowed when an opportunity stage is 'Closed Lost' or 'Launched' | No action is needed. |
| 6 | Closed Lost Reason is not acceptable until Opportunity has been 'Closed Lost'. | Remove the Closed Lost Reason field value. |
| 7 | This record is not editable. The Opportunity is either not Approved for your submission (or) Not Accepted by you for a Referral shared by AWS (or) in a Stage which is Closed Lost | No action is required. |
| 8 | To Update/Launch opportunities with Customer Software Value greater than or equal to USD120,000 use Partner Central UI. | Launch this Opportunity from the Partner Center (ACE) UI as it requires uploading supporting documents. After its Launched from ACE UI, update the Referral's Sales Stage to 'Closed Won' (or Launched). |
| 9 | Update not allowed for this Opportunity | No action is required. |
| 10 | User not found for Opportunity Owner email: xxxxxxxxxxxxxxxxxx | 'Opportunity Owner' needs to be a valid ACE user. |
| 11 | Following fields are required for all ISV Accelerate and SaaS Revenue Recognition when Opportunity is Launched: 'Customer Software Value (Number and Currency)', 'Procurement Type', 'Contract Effective Date/Term Start Date' and 'Contract Expiration Date'. | As ISV Accelerate and SaaS Revenue Recognition Partner, the following fields are required for the Launch process: 1. Customer Software Value (Number and Currency) 2. Procurement Type 3. Contract Start Date 4. Contract Expiration Date |
| 12 | Required fields for ISV Accelerate Partners when Opportunity is Launched: 'Did an AWS Account Rep for this customer support you in this opportunity?', 'Is this for MarketPlace?' and 'Was this ACE Opportunity Referral net new business for your company?' |
As ISV Accelerate Partner, the following fields are required for the Launch process: 1. AWS Field Engaged? (Answer Yes, if an AWS Account Rep for this Customer Support you in this Opportunity) 2. Is this for MarketPlace? (Answer Yes, if this transaction was done through AWS MarketPlace) 3. Is net new business for your company? (Answer Yes, if this Opportunity is a net new business for your Company) |
Comments
Please sign in to leave a comment.