Forgetting a password is common.
The following steps will help reset your password while letting us authenticate your account safety.
- On the WorkSpan Login page (app.workspan.com) enter your email with which you had registered on WorkSpanand click Next.
- Click the Forgot Password? Link.
- Enter the email with which you had registered on WorkSpan once more on the page you got redirected to and click "Send Instructions".
- The system will send you an email to reset your password.
FYI: If the user does not receive the password reset email via send grid, basically the password reset email is bouncing back [Basically it has to do with this users company’s mail server]
For the above case just sent them the direct link to reset the password: https://app.workspan.com/process?wsw_token=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOm51bGwsIm9iaiI6ImFnNXpmbmR2Y210emNHRnVMV0Z3Y0hJVkN4SUlWMU5YVkc5clpXNFlnSURRbGRlVW1BZ00iLCJ1c3IiOm51bGwsImV4cCI6MjUzNDAyMzAwNzk5fQ.LSgj3eVr4a5gGEb1O94gg5WLiiFvQBKTB8aeWSFHyfQ