CRM Auto Linking


What is an Auto-Linking policy?

Auto-Linking or Auto-Association helps in linking multiple sources to multiple or single destinations in an automatic fashion with minimal user involvement. When an Auto-linking policy is created and activated, the policy is triggered at the creation point of the source object configured in the policy.

Source Objects or objects that the auto-link policy can be applied to one of your Sales Plans, Solutions, Marketing Plans, Accounts, Activities, Assessments, and Opportunities.

Destination Objects or objects that the source object will be linked to one of your Partner Programs, Sales Plans, Solutions, Marketing Plans, Activities, or Accounts.

Note: When an object is created in WorkSpan, the object can be linked using an auto-linking policy to one or more destination objects. For instance, when an opportunity is created, a policy can be set up to link the opportunity to multiple plans at the time of creation.

When will the Auto-linking policy trigger?

Auto-linking will apply for the following creation flows:

  • The User creates the object using a template.
  • The User loads the objects from a spreadsheet using a Data Importer Configuration. 
  • The User adds one or more Opportunities from the CRM Staging Table.

How to set up an auto-link policy?

Step 1. Navigate to Home -> Companies -> Policies -> Object Association Policies.


Step 2. Click on the "Create Policy". The “Create Auto-Link Policy” window opens.


Step 3. Enter a valid Auto-Link policy name. For e.g., SAP Lead Sales Plan.

Step 4. Select a Source Object and the relevant opportunity template from the drop-down.


Step 5. Select the Applicable Destination Object and the Destination Object template for the Source Object selected.



Step 6. Now that you have selected the source object, destination objects, and the templates, you can now go ahead and set the conditions to match the field in the source object with a corresponding field in the destination object. You must select at least one matching field for the source and the destination objects.

The format to set the matching field is "sectionId.altId".

Note: The field_id is derived from the template you selected in Step: 4 and Step:5. For example, if the admin wants to auto-link an opportunity to Solutions, Sales Plans, and Partner Programs, 3 policies should be created, one for each object even if the fields are common across the board.


Note: The "+ Condition" enables you to add more conditions.

Step 7. Set a linking policy to auto-link an object matched with the above eligibility conditions.


Step 8. Click the "Save" button to save and create the Auto-Link policy.

Step 9. You have now successfully created your Auto-Link policy.


0 out of 0 found this helpful



Please sign in to leave a comment.